Are you stuck with QuickBooks Error PS038 while trying to update your payroll or process paychecks? You're not alone. This common error often arises due to stuck paychecks in the system or issues with syncing payroll data with Intuit's servers. Fortunately, you're just a few steps away from solving it.
In this guide, we’ll explore what QuickBooks Error PS038 means, why it occurs, and provide easy-to-follow fixes that actually work. We’ll also touch on related issues like QuickBooks Error 6123, and show you how to avoid them in the future. If you're looking for professional help, call +1(866)408-0544 to get expert support.
What Is QuickBooks Error PS038?
QuickBooks Error PS038 typically appears when you’re trying to run payroll or update the QuickBooks Payroll service. The full error message may say:
"You have retrieved the latest payroll update and validated your Payroll subscription. We strongly recommend that you go online again before [date]. [PS038]"
This usually means QuickBooks is trying to send or receive payroll data but can't because of stuck paychecks or outdated data.
Causes of QuickBooks Error PS038
There are several common triggers for this error:
One or more paychecks are stuck as “Online to Send” in the system.
Payroll subscription is not syncing properly with Intuit servers.
Your QuickBooks software or payroll tax table is outdated.
Corrupted data files or company files.
Internet or connectivity issues while sending payroll data.
How to Fix QuickBooks Error PS038 — Step-by-Step Guide
Before diving into the solutions, make sure to back up your QuickBooks company file to avoid any data loss.
Step 1: Update QuickBooks to the Latest Release
Outdated software is one of the biggest culprits.
Open QuickBooks Desktop.
Click on Help > Update QuickBooks Desktop.
Go to the Update Now tab.
Check the box for Reset Update, then click Get Updates.
Once done, restart QuickBooks and install the updates.
Pro Tip: Always keep QuickBooks and Payroll Tax Table up to date to avoid PS038 and other errors like QuickBooks Error 6123.
Step 2: Identify Stuck Paychecks
Let’s find out which paychecks are causing the issue.
Go to Reports > Employees & Payroll > Payroll Summary.
Adjust the date range accordingly.
Identify any transactions that are pending or stuck.
Or,
Press Ctrl + F in QuickBooks.
Click the Advanced tab, choose Detail Level > Summary only.
Under Filter, select Online Status and choose “Online to Send.”
Click Find.
These paychecks are the ones that may be causing Error PS038.
Step 3: Re-Edit the Stuck Paychecks
Editing and saving the stuck transactions without changing the data can help reset their status.
Open each paycheck that is “Online to Send.”
Click on Paycheck Detail.
Without making any changes, click OK.
Then click Save & Close.
Repeat this for all affected paychecks.
Step 4: Send Payroll Data Again
Once all paychecks have been re-saved:
Go to Employees > Send Payroll Data.
Click Send All.
Check to see if the error still appears.
If successful, the status of those paychecks should no longer be "Online to Send."
Step 5: Run QuickBooks Verify and Rebuild Tool
Data corruption in the company file can lead to PS038 and also QuickBooks Error 6123.
How to run Verify:
Click on File > Utilities > Verify Data.
Let QuickBooks scan for any data issues.
If errors are found, run Rebuild:
Click on File > Utilities > Rebuild Data.
Follow the prompts and wait for the tool to complete.
After rebuilding, restart QuickBooks and check if the issue is resolved.
Additional Fix: Repair QuickBooks Installation (For Persistent Errors)
If none of the above works, your QuickBooks installation might be corrupt. Use the QuickBooks Tool Hub to fix installation errors.
Steps:
Download the latest QuickBooks Tool Hub from Intuit’s official site.
Install and open it.
Click Program Problems.
Run Quick Fix my Program.
This tool can also resolve QuickBooks Error 6123, which is related to damaged company files or firewall interference.
Need Help? Call +1(866)408-0544
If you're still stuck with QuickBooks Error PS038 or QuickBooks Error 6123, don’t stress. Our certified QuickBooks experts are available 24/7 to help you troubleshoot and resolve any issues. Call +1(866)408-0544 now for immediate support.
What Is QuickBooks Error 6123 & How It Relates
While Error PS038 is payroll-related, QuickBooks Error 6123 occurs during file opening or restoration. You may see:
“Error -6123, 0: Connection to the QuickBooks company file has been lost.”
It often happens when:
Firewall blocks QuickBooks connection.
Damaged company file.
Using a corrupted backup file.
Hosting settings are misconfigured.
Fixes include:
Disabling hosting on all systems.
Restoring from a verified backup.
Using QuickBooks File Doctor via the Tool Hub.
How to Prevent QuickBooks Errors in the Future
Avoiding future occurrences of PS038 and 6123 is easier when you follow these best practices:
Tips:
Always update QuickBooks Desktop and Payroll.
Regularly back up your company files.
Do not interrupt payroll updates once started.
Run Verify & Rebuild Data at least once a month.
Use reliable internet connections during payroll processing.
FAQs About QuickBooks Error PS038
Q1: Can I delete stuck paychecks to fix PS038?
A: It’s not recommended. Instead, try editing and saving them again as described above.
Q2: Does PS038 affect payroll processing?
A: Yes. It can stop you from processing payroll or submitting payroll data correctly.
Q3: How long does it take to fix PS038?
A: With the steps above, most users resolve the issue in under 30 minutes.
Q4: What if PS038 appears after an update?
A: Re-run the payroll update, check your internet connection, and revalidate your payroll subscription.
Final Words
QuickBooks Error PS038 might seem frustrating, but it's totally fixable with the right steps. By identifying stuck paychecks, updating your software, and using tools like QuickBooks Tool Hub, you can get back on track in no time. Don’t ignore related errors like QuickBooks Error 6123, as they often indicate deeper file or connection issues.
Still need help? Get expert assistance by calling +1(866)408-0544 — we're here to help you run your business smoothly and error-free.