QuickBooks Email Not Working After Update? Here's What to Do

Jul 21, 2025UncategorizedComments (0)

QuickBooks is an essential accounting tool used by millions of businesses to handle financial transactions, invoices, and reporting. One of its vital features is the ability to send emails—whether invoices, purchase orders, or reports—directly through the software. However, what happens when you suddenly notice QuickBooks Email Not Working After Update?

If you've recently updated QuickBooks and are now unable to send emails, you're not alone. This issue can interrupt business operations, delay communication with clients, and cause unnecessary frustration. In this detailed guide, we’ll explore why this problem occurs, how to fix it, and what steps you can take to prevent it from happening again.

For instant support, call +1(866)408-0544 and speak with a QuickBooks specialist.

Common Scenarios of the Problem

Users frequently report different variations of this issue, such as:

  • "I can't send email from QuickBooks anymore after the latest update."

  • "QuickBooks email invoice not working—clients are not receiving emails."

  • "After installing the latest patch, QuickBooks Email Not Working with Outlook/Gmail."

  • "QuickBooks crashes or freezes every time I try to send an email."

If any of these sound familiar, this article will walk you through detailed troubleshooting methods to get your QuickBooks email functionality back on track.

Why Is QuickBooks Email Not Working After an Update?

There are several reasons why email from QuickBooks not working might occur after an update. These include:

1. Incorrect Email Preferences

Sometimes, an update can reset or modify your preferences in QuickBooks, disconnecting your email configuration.

2. Outlook Not Set as Default Email Program

If Outlook or another email client is not set as the default mail handler, QuickBooks may fail to initiate the send mail process.

3. Compatibility Issues with Outlook or Windows

New updates may cause incompatibility between QuickBooks and your version of Outlook or Windows OS.

4. Damaged QuickBooks Installation

Corrupt or incomplete installation files following an update can lead to various issues, including email functionality errors.

5. Antivirus or Firewall Restrictions

After an update, antivirus or firewall settings may change and block QuickBooks from sending emails.

6. Incorrect SMTP Settings

Manual email setups like webmail (e.g., Gmail, Yahoo) may have incorrect or outdated SMTP settings post-update.

How to Fix QuickBooks Email Not Working After Update

Let’s look at practical steps to troubleshoot and resolve the issue.

Step 1: Verify Email Preferences in QuickBooks

  1. Open QuickBooks Desktop.

  2. Go to Edit > Preferences > Send Forms.

  3. Check the email option selected (Outlook, Webmail, or QuickBooks Email).

  4. Click on My Preferences and confirm that your correct email account is listed.

  5. If it's incorrect or missing, remove and re-add it.

Step 2: Check If Outlook Is the Default Email Program

  1. Open the Control Panel on your PC.

  2. Click Default Programs > Set your default programs.

  3. Select Outlook and click Set this program as default.

  4. Restart QuickBooks and try sending the email again.

Step 3: Run QuickBooks Tool Hub

Use the QuickBooks Tool Hub to resolve common email and connectivity issues.

  1. Download QuickBooks Tool Hub from the official Intuit site.

  2. Install and open the application.

  3. Go to Program Problems > Quick Fix my Program.

  4. Let the tool run, then reopen QuickBooks and test the email feature.

Still stuck? Call +1(866)408-0544 for live troubleshooting.

Step 4: Repair QuickBooks Installation

  1. Close all running QuickBooks windows.

  2. Go to Control Panel > Programs and Features.

  3. Select QuickBooks, then click Uninstall/Change > Repair.

  4. Follow on-screen prompts to complete the repair process.

  5. Reboot your system and relaunch QuickBooks.

Step 5: Temporarily Disable Antivirus or Firewall

Sometimes, overprotective firewall or antivirus programs block outbound email connections.

  • Temporarily disable your antivirus or firewall and test the email function.

  • If it works, add QuickBooks as an exception in your antivirus settings.

Important: Don’t forget to re-enable your antivirus after testing.

Step 6: Correct SMTP Settings for Webmail Users

If you're using Gmail, Yahoo, or another service:

  1. Go to Edit > Preferences > Send Forms > Web Mail.

  2. Choose your email provider and click Edit.

  3. Verify the SMTP Server and Port. Example for Gmail:

    • SMTP Server: smtp.gmail.com

    • Port: 587

    • SSL: Enabled

  4. Re-enter your login credentials.

  5. Save and test by sending a sample email.

Additional Advanced Fixes

Reconfigure Your Email Service

Sometimes uninstalling and reinstalling Outlook or switching to another email service temporarily resolves the issue.

  • Use QuickBooks Email Service as a fallback if Outlook fails.

  • Try switching to Webmail (Gmail, Yahoo) setup.

Use Compatibility Mode

  1. Right-click the QuickBooks Desktop icon.

  2. Click Properties > Compatibility Tab.

  3. Check Run this program in compatibility mode for a previous version of Windows.

  4. Click Apply and OK.

Need Help Fast? Contact Support

If you’re still experiencing issues with QuickBooks Email Not Working, don’t stress. Expert help is just a call away. Reach out to our certified QuickBooks experts at:

+1(866)408-0544

We provide 24/7 assistance to get your QuickBooks back to working smoothly.

Final Thoughts

The QuickBooks Email Not Working After Update issue can be annoying but is usually fixable with some methodical troubleshooting. Whether the problem is related to settings, compatibility, or security software, one of the steps above should help you resolve it.

If you’ve tried everything and are still unable to send invoices or other emails, call the QuickBooks helpline at +1(866)408-0544 for expert guidance.

Don’t let email issues disrupt your business—get back to sending professional invoices and updates with confidence.

Frequently Asked Questions (FAQs)

1. Why is QuickBooks email invoice not working suddenly?

This can occur due to incorrect email preferences, updates resetting configurations, or compatibility issues with Outlook or other email services.

2. Can antivirus block emails from QuickBooks?

Yes. Firewalls and antivirus software can prevent QuickBooks from connecting to your email server. Ensure QuickBooks is added to the exception list.

3. Which email services are compatible with QuickBooks?

QuickBooks supports Outlook, Gmail, Yahoo, Hotmail, and QuickBooks Email. Webmail may require SMTP setup.

4. What to do if email from QuickBooks not working even after fixing settings?

Try reinstalling QuickBooks, updating your email application, or contacting support at +1(866)408-0544 for real-time help.

5. Does QuickBooks Online have the same email issues?

QuickBooks Online uses browser-based email integration, so the issues are less frequent. But browser settings and extensions can still cause email problems.